The Salesforce Agentforce Specialist Certification is designed for professionals who implement and manage Agentforce within their organizations. This credential validates your expertise in AI-driven automation, prompt engineering, and integrating Agentforce with Sales and Service Cloud.
If you’re preparing for this exam, this guide will walk you through the exam objectives, recommended resources, and best practices to help you succeed.
What Is the Salesforce Agentforce Specialist Certification?
This certification is ideal for individuals who:
✅ Develop and deploy AI-driven agents using Agentforce
✅ Enhance efficiency in Sales and Service organizations
✅ Configure prompt templates and leverage Prompt Builder
✅ Use Agentforce Data Libraries to improve AI-generated responses
Exam Outline
The Salesforce Certified Agentforce Specialist Exam evaluates a candidate’s knowledge and skills across the following domains:
📌 Prompt Engineering (30%)
- Identify when to use Prompt Builder based on business requirements.
- Assign the correct user roles for managing and executing prompt templates.
- Understand best practices for creating and optimizing prompt templates.
- Identify appropriate grounding techniques for improving AI responses.
- Explain the process of creating, activating, and executing prompt templates.
📌 Agentforce Concepts (30%)
- Understand how an agent works and the role of the reasoning engine in Agentforce.
- Utilize standard topics, custom topics, standard agent actions, and custom agent actions.
- Monitor and manage Agentforce adoption.
- Configure Agentforce user security.
- Test an agent using the Testing Center.
- Deploy agents from sandbox to production.
📌 Agentforce and Data Cloud (20%)
- Improve agent response accuracy and personalize AI-generated answers using Agentforce Data Library.
- Use retrievers in Data Cloud to ground AI responses.
📌 Agentforce and Service Cloud (10%)
- Build an AI agent that provides answers using Salesforce Knowledge Articles.
- Connect an agent to a digital channel (e.g., chatbot, messaging, email).
- Identify the correct generative AI feature for Service Cloud scenarios.
📌 Agentforce and Sales Cloud (10%)
- Identify the correct generative AI feature for Sales Cloud use cases.
- Determine when to use Agentforce Sales Agents (SDR and Sales Coach) in a given scenario.
Exam Logistics and Policies
| Exam Details | Information |
|---|---|
| Number of Questions | 60 multiple-choice + 5 unscored questions |
| Time Allotted | 105 minutes |
| Passing Score | 73% |
| Results | Received immediately |
| Registration Fee | FREE (until the end of 2025) |
| Retake Fee | $100 |
| Exam Format | Online or at a testing center |
| Restrictions | No hard-copy or online materials allowed |
👉 Note: The first attempt is free as part of Salesforce’s AI for All initiative until the end of 2025.
Recommended Study Materials
Self-Study Resources
📌 Trailhead Modules & Trails
- Earn Agentblazer Status (Official Salesforce Trail)
- Salesforce Agentforce Specialist Certification Prep Module
Recommended Courses
🎓 Instructor-Led & Online Courses
- SAI201: Build Salesforce AI Solutions
- SAI002: Build Your First Agent with Agentforce
- SAI001: Get Started with Agentforce
These resources provide hands-on experience with prompt engineering, AI agents, and Agentforce integration.
How to Prepare for the Exam
Step 1: Understand the Exam Structure
- Focus on the high-weighted topics like Prompt Engineering (30%) and Agentforce Concepts (30%).
- Review each section of the exam outline to identify key study areas.
Step 2: Gain Hands-on Experience
- Work on real-world Agentforce implementations.
- Experiment with Prompt Builder and grounding techniques to create optimized AI responses.
- Configure and manage Agentforce Data Libraries.
- Test agent behavior in sandbox environments before deploying to production.
Step 3: Study Official Salesforce Resources
📌 Trailhead Modules
- Agentforce Basics
- Prompt Engineering with Salesforce AI
- Data Cloud and AI Integration
📌 Salesforce Documentation
- Agentforce Setup Guide
- Data Cloud Integration Guide
📌 Salesforce Help Articles
- Configuring AI agents in Service Cloud
- Best practices for Salesforce Generative AI
Step 4: Master Prompt Engineering
Since 30% of the exam covers Prompt Engineering, make sure to:
- Learn how to build, execute, and optimize prompts using Prompt Builder.
- Experiment with different grounding techniques.
- Analyze how AI agents interpret prompts in various Sales and Service scenarios.
Step 5: Join the Salesforce Community
- Engage in Trailblazer Community groups focused on Agentforce.
- Network with AI professionals on LinkedIn and Twitter.
- Join Salesforce study groups to discuss exam strategies and resources.
Step 6: Take Mock Exams
- Attempt practice exams to identify weak areas.
- Review incorrect answers and revisit relevant Trailhead modules.
Final Thoughts
Earning the Salesforce Agentforce Specialist Certification demonstrates your expertise in AI-powered automation, prompt engineering, and AI-driven customer engagement.
By combining self-study, hands-on practice, and mock exams, you’ll be well-prepared to pass the exam on your first attempt and advance your Salesforce career.
✅ Start your certification journey today!
Would you like me to add practice questions or a study plan? Let me know! 😊
